Refund policy
Overview
RolMio sells digital products only — no physical goods, no shipping. Purchases are processed through systeme.io and priced in AUD. Because products are delivered digitally and accessed immediately, refund rules differ by product type. We aim to be fair and don't hide behind "no refunds ever" language. Your rights under the Australian Consumer Law are preserved — the conditions below are standard business defaults and do not limit any ACL guarantee. If a product has a major failure, is not as described, or is not of acceptable quality, you're entitled to a remedy regardless.
CV Upgrade Report (AUD $9)
Instant-delivery digital document — generally not eligible for a refund once delivered, as you've received and had the opportunity to access it. If it wasn't delivered due to a technical error on our side, email within 7 days and we'll re-send or issue a full refund.
Online Courses (AUD $179)
14-day refund window from purchase, subject to: (a) requested within 14 days, (b) no more than 25% of content accessed (measured in your systeme.io student account). (These are standard defaults applied alongside — not instead of — your ACL rights.) Refund requests to with name, checkout email, course name — processed within 5 business days to the original payment method.
Not covered by the standard policy: requests after 14 days; >25% content accessed; promo/sale purchases unless materially defective; the $9 report once delivered. (None of this limits your ACL rights.)
Australian Consumer Law — consumer guarantees
Under the ACL you have guarantees that can't be excluded. Major failure (not acceptable quality / not fit for described purpose / not as described) → you choose refund or replacement. Minor failure → we may repair or replace instead. Contact
Disputes and chargebacks: please contact us before raising a card dispute — we'd rather resolve directly.